Updated: 1 January 2026

K99 Privacy Policy – Personal Data Protection for Malaysia Users

K99 takes every user's privacy seriously. This page clearly explains how we collect, use, store, and protect your personal data when you use the k99 platform.

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Six Principles Data Protection We Stand By

The k99 Privacy Policy is built on six core principles that ensure your personal data is always handled responsibly.

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Continuous Data Encryption

All data transmitted between your device and k99 servers is protected by 256-bit SSL encryption. Data stored within our systems is also encrypted using the latest industry standards.

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Data Not Sold

K99 does not sell, rent, or disclose users' personal data to third parties for marketing purposes. Your data is used solely for the purposes stated in this Privacy Policy.

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Minimum Data Collection

K99 only collects data that is strictly necessary for platform operations — nothing more. We do not collect sensitive information that is irrelevant to our services.

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User Controls

You have the right to access, correct, and request deletion of your personal data. k99 provides clear channels for users to manage their own data.

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Infrastructure Security

K99 servers are protected by multi-layered firewalls, real-time intrusion detection systems, and strict access controls. Security audits are conducted regularly by independent specialists.

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Full Transparency

K99 is committed to informing users about any changes in how we handle personal data. Notice will be sent via email or platform notification before changes take effect.


This Privacy Policy explains k99's data handling practices ("we", "Platform") in relation to the use of the k99.phd website and k99 mobile app. By using our services, you agree to the collection and use of data as described here.

Personal Data We Collect

K99 collects several categories of personal data when you register and use our platform. Below are the types of data we collect and the purposes for collection:

Data Type Example Purpose
Identity Data Full name, date of birth, identification card number Identity verification (KYC), account security
Contact Data Email address, phone number Communications, notifications, customer support
Financial Data Bank details, account holder name Processing of deposits and withdrawals
Technical Data IP address, device type, web browser Security, fraud detection, analytics
Gaming Data Betting history, wins, account balance Legal compliance, customer support
Cookie Data Language preference, login session Better user experience
k99 does not directly store credit card numbers, debit card numbers, or banking security information in our systems. All financial transactions are processed through certified third-party payment providers.

How We Use Your Data

Collected personal data is used for the following purposes directly related to k99 services:

  • Account management — Creates and maintains your user account, including the identity verification (KYC) process required for the security of all users.
  • Transaction processing — Securely processes deposits and withdrawals, verifies transactions, and resolves any financial disputes.
  • Security and fraud prevention — Detects and prevents suspicious activity, multiple account usage, and other fraudulent attempts that could harm other players.
  • Service communications — Sends important notifications related to your account, transactions, promotions you have opted in to receive, and policy updates.
  • Platform improvements — Analyzes usage patterns in aggregate (not individually) to improve the interface, performance, and overall user experience.
  • Legal compliance — Fulfils applicable legal obligations, including financial reporting and anti-money laundering (AML) requirements.

K99 does not use your personal data to build user profiles for purposes unrelated to platform services, and does not sell it to advertisers or data brokers.

Data Sharing with Third Parties

K99 only shares users' personal data in limited and necessary situations. Third parties that may receive your data include:

  • Payment providers — DuitNow, FPX, Touch 'n Go, GrabPay, and Boost require the minimum data necessary to process your transactions securely.
  • Technology service providers — Companies providing server infrastructure, cybersecurity services, and platform analytics used to operate k99.
  • Regulatory authorities — If required by law or court order, k99 will disclose the necessary data to the relevant authorities.
  • Game providers — Third-party game providers operating games within the k99 platform may receive session data required for the technical functioning of the games.

All third parties working with k99 are required to comply with data protection standards equal to or stricter than those practised by k99. Formal data sharing agreements are signed with all third parties that process k99 user data.

k99 never selling, renting, or disclosing user data to advertisers, data brokers, or any third party for marketing purposes without the user's explicit consent.

Use of Cookies and Tracking Technologies

K99 uses cookies and similar technologies to enhance the user experience and ensure platform security. The types of cookies used are as follows:

  • Essential cookies — Required for core platform functions such as login session verification, security, and navigation. These cookies cannot be disabled without affecting platform functionality.
  • Preference cookies — Stores your preferences such as display language, theme, and notification settings for a more personalized experience.
  • Analytics cookies — Collects usage data in aggregate and anonymized form to help us understand how users interact with the platform and identify areas for improvement.
  • Security cookies — Helps detect suspicious activity, unauthorized login attempts, and other security threats to protect your account.

You can manage cookie settings through your web browser at any time. Disabling certain cookies may affect k99 platform functionality, but analytics and marketing cookies can be disabled without impacting core features.

Security and Data Protection

K99 continuously invests in security infrastructure to ensure your personal data remains protected at all times. Key security measures we implement:

  • 256-bit SSL encryption — All communications between your device and k99 servers are encrypted using the latest TLS 1.3 protocol.
  • Stored data encryption — Sensitive data stored in the k99 database is encrypted using AES-256 encryption.
  • Two-factor authentication (2FA) — Available to all users and highly recommended as an added layer of security for your account.
  • Real-time monitoring — k99's security monitoring system operates 24/7 to detect and respond to any threats or unusual activity.
  • Regular security audits — Independent security audits are conducted regularly to identify and address any vulnerabilities in the system.
  • Internal access controls — Access to user data within k99 is strictly limited to staff based on job necessity only (principle of least privilege).
While k99 maintains high security standards, no system is ever 100% fully secure. We encourage users to use strong passwords, enable 2FA, and promptly report any suspicious activity to the k99 support team.

Your Rights as a User

As a k99 user, you have the following rights regarding your personal data. To exercise any of these rights, contact the k99 support team through the available channels within the platform:

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Right to Access

Request a copy of the personal data we hold about you in a readable format.

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Right to Rectification

Request correction of inaccurate or incomplete personal data held in our records.

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Right to Erasure

Request deletion of your personal data under certain circumstances, subject to our legal obligations.

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Right to Restriction

Request that we restrict the processing of your personal data in certain situations permitted by law.

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Right to Data Portability

Receive your personal data in a structured, machine-readable format for transfer to another platform.

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Right to Object

Object to the processing of your personal data for direct marketing purposes or other non-mandatory purposes.

K99 will process requests related to your rights within 30 business days from the date the request is received. In complex cases, this period may be extended with notice to you.

Data Retention Period

K99 retains personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law. In general:

  • Active account data — Retained for the duration your account is active and up to 7 years after account closure for legal and tax compliance purposes.
  • Transaction records — Retained for 7 years in accordance with Malaysia's financial legal requirements.
  • Security logs — Retained for 12 months for security investigation and fraud prevention purposes.
  • Support communication data — Retained for 3 years for quality control and training purposes.
  • Cookie data — Session cookies expire when you close your browser; persistent cookies are stored for up to 12 months or until you delete them.

Once the retention period expires, data will be securely deleted or anonymised in accordance with established data disposal procedures.

Privacy Policy Updates

K99 reserves the right to update this Privacy Policy from time to time to reflect changes in our data handling practices, legal requirements, or platform service changes.

  • The most recent update date is always displayed at the top of this page.
  • Any significant changes to how we use your personal data will be communicated via email or in-platform notification before the changes take effect.
  • Your continued use of the k99 platform after a policy update is published constitutes your acceptance of those changes.
  • We encourage you to review this page periodically to stay informed about how we handle your personal data.

If you disagree with any changes to this Privacy Policy, you have the right to close your account and request deletion of your personal data in accordance with the procedure stated above.

Privacy-Related Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how k99 handles your personal data, you can contact our dedicated privacy team via:

  • Email: [email protected] (replied within 3 working days)
  • Live Chat: Available 24/7 via the k99 app or website — select the "Privacy & Data" category
  • In-platform form: Log in to your account > Settings > Privacy & Security > Data Request

The k99 privacy team is committed to responding to all inquiries transparently and promptly. Feel free to ask about your data — it is entirely your right.


Play Safe — Your Data Is Protected at All Times at k99

K99 protects your personal data with 256-bit SSL encryption, 24/7 security monitoring, and a firm commitment to never selling your data. Register today and play with peace of mind.

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